Delivery & FAQ’s

Below are the answers to some of our most frequently asked questions:-

  • Ordering Information
  • Delivery Information
  • Shipping Prices
  • Returns Policy
  • Privacy Policy

Ordering Information:

  • Prices are shown in euros
  • Payments are charged in euros
  • All online payments are processed securely by PayPal
  • Payments via PayPal. Choose this option to pay by credit card, debit card or to pay using your PayPal account
  • Payments via Cheque (only available to customers in the Republic of Ireland). Send your cheque, bank draft or postal order to Downland Crafts, The Lodge, Derreskit, Killeshandra, Co. Cavan, H12 DA38. Please note if you choose this payment method your order will be put on hold until your payment has been processed. Once your cheque has cleared your order will be despatched

Delivery Information:

  • We will deliver to anywhere in the world
  • The shipping prices quoted are for either standard post or registered
  • If you were to choose the standard post option we cannot be held responsible in the unlikely event that the parcel did not reach it’s destination and no refund or replacement will be given
  • For larger and international orders we advise registered post, this will provide a tracking number so you can keep track of your parcels progress as it makes it’s way to you
  • We like to give each customer the option whether or not to take the risk with standard post and the decision is entirely yours. Whichever option you choose we always obtain a proof of posting receipt
  • We aim to despatch orders within 2 working days of them being placed – Monday to Friday 9.00am – 6.00pm
  • Orders placed on Friday after 6.00pm, Saturday or Sunday will be processed on the following Monday, in the case of a Bank Holiday orders will be processed on the following Tuesday
  • Orders will be sent by An Post

Shipping Prices:

  • Republic of Ireland – Standard Post = €3.85
  • Republic of Ireland – Registered Post = €7.05
  • United Kingdom – Standard Post = €5.30
  • United Kingdom – Registered Post = €10.35
  • Europe – Standard Post = €5.30
  • Europe – Registered Post = €10.35
  • Rest of the World – Standard Post = €5.30
  • Rest of the World – Registered Post = €10.35

Returns Policy:

We hope you will be 100% happy with your order however if an item is not as you imagined it would be you can return it to us within 14 days of purchase for a replacement or full refund of the purchase price

  • Items for return must be unopened and in its original packaging
  • Postage costs for returns to be paid by the customer
  • Please include a note in the parcel with your order number, name and address, state your reason for return and whether you would like a replacement or refund

Privacy Policy:

Your privacy is very important to us

  • We will never share your personal details with anyone outside of Downland Crafts
  • Your details may be added to our newsletter mailing list for product information updates and special offers, however, you can unsubscribe anytime using the link at the bottom of the email

Do you sell handmade goods:

Yes we make handmade greeting cards, wedding stationery and jewellery and sell those on our sister site www.downland-crafts.com

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